Boston Scientific: MedTech. Turning Days Into Minutes
Our Challenge
Polar was tasked with designing and developing a secure, scalable web platform to replace this system, one that could handle complex business logic, deliver instant calculations, and meet strict compliance standards across teams and markets.
Project Scope
Launch Location
Industry
Target Audience
Objectives
- Replace a manual, spreadsheet-based pricing system with a modern digital platform.
- Automate quote generation and scenario comparison to reduce time from days to minutes.
- Improve accuracy, compliance, and transparency in NHS pricing models.
- Deliver enterprise-grade security and accessibility compliance (WCAG 2.1 AA).
- Enable real-time, formatted reporting across multiple franchises.
- Digitise the Rewards Catalogue experience, improving reward discovery, point clarity and request submission.
Our Approach/Strategy
Working across Customer Experience, Creative Design, and Technology, Polar designed and delivered a platform that simplified one of BSCI’s most complex internal processes.
We collaborated with commercial, procurement, and IT teams to map user journeys and reimagine how pricing scenarios were created.
For Rewards, the focus was on making the catalogue easier to navigate, with clearer reward information and a simpler path from selection to request.
The result was the National Pricing Matrix (NPM) — a web-based application built from the ground up to automate workflows, apply sophisticated business rules, and deliver real-time reporting through an intuitive interface.
The system was engineered with a robust rules engine, multi-layer caching, and OIDC/SSO authentication, ensuring security and scalability across franchises.
Each feature, from scenario comparison to exportable HTML reports, was built to streamline workflows and elevate the overall user experience, reflecting BSCI’s standard of precision and innovation in MedTech.
Services Provided
- UX Research & Prototyping
- UI & Product Design
- Full Front-End & Back-End Development
- Enterprise Architecture & Security
- DevOps (Kubernetes, CI/CD with GitLab)
- Quality Assurance & Testing
- Accessibility Compliance (WCAG 2.1 AA)
- Technical Documentation & Maintenance
- Rewards Catalogue UX & Digital Experience
Conclusion
Sales teams now model complex NHS pricing scenarios instantly, procurement staff benefit from transparent and consistent data, and leadership gains confidence through reliable reporting and governance.
The result:
– Significant time and cost savings for both BSCI and NHS teams.
– Greater operational accuracy and compliance across all pricing workflows.
– A scalable technical foundation ready for future global deployment.
– An integrated Rewards scheme.
